Privacy Policy

This Privacy Policy explains what information Sophia collects, how it is used, and the choices you have. It applies to the Sophia mobile app and the Sophia website.

Who we are

Sophia is a personal-learning app that builds private, AI-generated courses on topics you choose. Sophia is operated by an independent developer based in the Netherlands. You can reach us at hello@sophia.bytexy.com for any privacy or support question.

Information we collect

We collect only what we need to run the service:

• Account identity. When you sign in, a third-party authentication service gives us your email address, your name, and — if you sign in with a social provider such as Google — the basic profile information that provider returns. Whether your email is verified is recorded so we can grant one-time free credits fairly.
• Course content you create. The topics, prompts, links, files, and preferences you submit to build a course, and the curriculum and lessons Sophia generates for you.
• Learning schedule and notifications. Your daily-session settings and, if you enable reminders, the push-notification token for your device.
• Purchase and subscription state. When you buy a subscription or credits, a third-party subscription-management platform and the app stores tell us your app user ID and your transaction history (which product, when, and whether it is active, refunded, or cancelled). We never receive or store your card number — payments are processed entirely by Apple or Google.
• Credits and usage. Your credit ledger, the credits reserved and consumed by previews and generations, and records of what was generated.
• Inbound email (if you use it). If you use the email-to-course feature, we receive the email you send to our intake address — its content and attachments — so we can build the requested course. This is processed through a third-party email delivery service.
• Diagnostics. If a crash or error occurs, limited technical diagnostic data may be sent to a crash reporting service to help us fix it.

How your content is used to generate courses

To build a course, Sophia sends the topic, prompt, and any sources you provide to third-party AI model providers that generate the curriculum, lessons, and illustrations — some for text and research, and a third-party image-generation service for generated imagery. When you ground a course in a link or the open web, the relevant content and web search queries are processed by these providers to produce your course. We also request a brand icon for a course from a third-party logo/image service based on the course topic. Your content is used to produce your course; it is not sold or used to advertise to you.

Where your data is processed

Your account and course data are stored with a cloud database and hosting provider (hosted in the United States). The other third-party processors described above operate their own infrastructure. Using Sophia therefore involves transferring your data to the United States and to those providers.

Third parties we share data with

We share data only with the categories of service providers needed to run the service, each acting on our behalf under a data-processing agreement:

• Authentication service — account identity and sign-in.
• Cloud database and hosting provider — storing your account and course data (hosted in the United States).
• AI model providers — generating course text, research, metadata, and illustrations from the topics, prompts, and sources you provide.
• Logo/image service — brand icons for course topics.
• Email delivery service — sending and receiving email for the email-to-course feature.
• Push notification delivery service — delivering your daily-session reminders.
• Subscription-management platform — validating and recording purchases and subscription state.
• Apple and Google — processing payments and running the app stores.
• Crash reporting service — crash and error diagnostics.

We share data only with the categories of service providers listed above, under data-processing agreements, and never sell your personal data. Sophia shows no advertising.

Account deletion and retention

You can delete your account at any time from within the app, under Settings → Account → Delete account. Deleting your account cancels any in-progress generation and permanently removes your content — your courses, learning schedule, preferences, and sign-in identity.

For financial-compliance and fraud-prevention reasons, we retain certain billing and audit records after deletion: your purchase history, credit ledger, refund cases, and free-credit claim records. Retaining the free-credit claim also prevents deleting and recreating an account to claim free credits again.

Deleting your Sophia account does not cancel an Apple or Google subscription. Cancel the subscription separately in your App Store or Google Play account settings to stop future billing.

Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal data. You can access and correct most of your information directly in the app and delete your account as described above. For any other request, contact us at hello@sophia.bytexy.com and we will respond as required by applicable law.

Children

Sophia is not directed to children and is intended for use by adults. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy as the service evolves. When we do, we will revise the “Last updated” date above. Material changes will be reflected here before they take effect.

Contact

Questions about this policy or your data? Email hello@sophia.bytexy.com.